Support & Warranty
Bicycle Power Trading · Support

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One place for warranty information, crash replacement pricing, product registration, and dealer support — across every brand Bicycle Power Trading distributes in South Africa.

Hours
Mon to Fri, 9am to 5pm
Concept Speed · Warranty & Protection

Concept Speed

South Africa’s own carbon MTB wheel brand, purpose-built for local conditions. The most comprehensive aftercare programme in the BPT portfolio.

Year Warranty

5

Year Crash Cover

3

Year Trust Guarantee

1

Manufacturer's Warranty

Manufacturing defect on your rim? We replace it. Covers structural failures and workmanship issues on all CS carbon rims. 5 Year Coverage Rims only · Original owner · Proof of purchase required

Crash Replacement Warranty

Crashed your rim? Replace it at 50% of current retail price for up to three years from purchase. Spokes, labour, and shipping at your cost. Full pricing in the costing table below. 3 Year Coverage Rim only · Original owner · Proof of purchase required

The Trust Guarantee

Register within 30 days to unlock. For the first 12 months we replace your rim regardless of what happened — accidental damage, impact, unexplained failure. Spokes, nipples, labour, and shipping at your cost. 1 Year Coverage Registration required · Rims only · Original owner

✓ Covered
✕ Not Covered
AM Carbon Rim (Carbon Race) — Retail R8,499 · Customer pays R4,249.50

AM Carbon Rim — Customer pays R4,249.50 (50% of R8,499.00 retail)

Additional costs (customer’s account):

  • Spoke, Nipple, Nipple Washer — R35.00 per spoke
  • Wheel Building Labour — R450.00 per wheel
  • Shipping to BPT — R345.00 (customer arranges)
  • Shipping from BPT — R345.00 (BPT ships)
  • Rim Tape / Tubeless Tape — R100.00 per rim

All prices VAT incl. Based on MSRP as of 1 June 2026.

UL Carbon Rim — Customer pays R4,999.50 (50% of R9,999.00 retail)

Additional costs (customer’s account):

  • Spoke, Nipple, Nipple Washer — R35.00 per spoke
  • Wheel Building Labour — R450.00 per wheel
  • Shipping to BPT — R345.00 (customer arranges)
  • Shipping from BPT — R345.00 (BPT ships)
  • Rim Tape / Tubeless Tape — R100.00 per rim

All prices VAT incl. Based on MSRP as of 1 June 2026.

Industry Nine · Warranty

Industry Nine

Precision-engineered custom wheels and hubs, handcrafted in Asheville, North Carolina. All SA warranty claims handled via BPT as authorised distributor.

Year (Alloy)

2

time (Carbon)

Life

Alloy Products Warranty

Hub shells, axles, drive mechanisms, alloy rims, spokes (manufacturing defect only), and stems are covered against defects in materials and workmanship. 2 Year Coverage Original owner · Authorised dealer purchase required · Non-transferable

Carbon Wheelset Warranty

Limited lifetime warranty on all Industry Nine carbon wheelsets purchased from an authorised dealer after January 2018. Covers manufacturing defects in carbon rim structure and workmanship. Lifetime Coverage Post Jan 2018 purchases only · Original owner · Non-transferable

✓ Covered
✕ Not Covered
Favero Assioma · Warranty

Favero Assioma

Italian-made pedal power meters, individually tested before leaving the factory. BPT provides first-level SA support; complex claims are coordinated with Favero directly.

Year Warranty

2

Manufacturer's Warranty · All Assioma Models

All Favero Assioma power meter pedals are covered against defects in materials and workmanship. Warranty period begins from the date the product is first paired with the Favero Assioma app. Made in Italy, individually tested. 2 Year Coverage Original owner · Proof of purchase required · App pairing required to activate

✓ Covered
✕ Not Covered
Magene · Warranty

Magene

Smart cycling technology including GPS computers, power meters, trainers, lights, and sensors. Warranty periods vary by product category.

Year (Power / Wheels)

2

Year (Other Products)

1

Power Meters & Wheelsets

P715 pedal power meters, PES/QED/TEO spider power meters, and EXAR wheelsets. Covers defects in materials and workmanship. 2 Year Coverage Authorised dealer purchase required

GPS Computers, Trainers & Accessories

C-series GPS computers, T-series trainers, L-series lights, sensors, and all Magene accessories. Covers manufacturing defects. 1 Year Coverage Authorised dealer purchase required

✓ Covered
✕ Not Covered
Muc-Off · Warranty

Muc-Off

The world’s leading cycling cleaning, lubrication, and protection brand. Consumable products are not warrantied. Durable goods carry a manufacturer’s warranty as below.

Month (Durable Goods)

12

Year (Pressure Washers)

2

Durable Goods Warranty

Accessories, bags, puncture kits, tubeless kits, tools, and hard goods. Covers defective parts and materials under normal domestic use. Non-transferable. 12 Month Coverage Original purchaser only · Domestic use · Non-transferable

Pressure Washer Warranty

All Muc-Off pressure washer models. Covers defective parts and materials under normal domestic use. Not applicable for commercial use. 2 Year Coverage Domestic use only · Original purchaser only

✓ Covered
✕ Not Covered
Peruzzo · Warranty

Peruzzo

Made in Italy. ISO 9001 certified bike carriers, car racks, and storage solutions. Warranty period varies by model; refer to the product manual included in the box.

Year (Model Dependent)

1–2

Manufacturer's Warranty · Model Dependent

Peruzzo bike carriers and accessories carry a 1 to 2-year warranty against defects in materials and workmanship depending on the model. All products are ISO 9001:2000 certified. Check your product manual for the exact warranty period. 1–2 Year Coverage Original owner · Check product manual for your model's exact period

✓ Covered
✕ Not Covered
power2max · Warranty

power2max

Spider-based power meters handcrafted in Germany. Two product lines with different warranty periods reflecting their respective build quality and specification.

Year (NGeco)

2

Year (NG)

5

NGeco Power Meter

Standard warranty. Accuracy to +/- 2%. Replaceable CR2450 coin cell battery (consumable, not covered). Optional 5-year extension available at time of purchase. 2 Year Coverage Optional 5-year upgrade available at purchase

NG Power Meter

Premium warranty. Accuracy to +/- 1%. Built-in rechargeable 150-hour battery. Made in Germany. The extended warranty reflects power2max's highest manufacturing standard. 5 Year Coverage Rechargeable battery included · Made in Germany

✓ Covered
✕ Not Covered
Elvedes · Warranty

Elvedes

Elvedes produces high-quality cables, housings, bearings, and workshop consumables for the professional cycling trade. Formal warranty terms are being confirmed and will be published here shortly.

Warranty Terms — Pending

Elvedes warranty information is currently being verified with the manufacturer. In the meantime, all statutory rights under the CPA apply to Elvedes products purchased through BPT's authorised network. Contact BPT directly for any product concerns. Details to be confirmed and published here

✓ Covered

All statutory rights under the Consumer Protection Act apply to Elvedes products purchased through BPT’s authorised network.

✕ Not Covered

Warranty details are currently being confirmed with the manufacturer. Contact BPT directly for any product concerns regarding Elvedes items.

Find a Stockist

Our authorised dealer network spans South Africa. Warranty claims and product support are available through any stockist below.

Authorised Stockists

Dealer list to be populated. Contact BPT directly in the meantime.

Bicycle Power Trading (HQ)

5 7th Street, Chartwell, Randburg

How To Make a Claim

01

Contact Us

Email support@bicyclepower.co.za or call 078 708 7908. We respond within 2 business days.

02

Send Details

Proof of purchase, serial number, and photos of the damage with a brief note on how it happened.

03

Assessment

We confirm your coverage. BPT reserves the right to inspect the product before authorising any replacement.

04

Resolution

Warranty replacements ship at no charge. Crash replacement co-pay and ancillary costs are invoiced before dispatch.

Activate The Trust
Guarantee today.

Register your Concept Speed product within 30 days of purchase to unlock 12 months of coverage, no questions asked. You’ll need your proof of purchase from an authorised dealer.

Bicycle Power Trading (Pty) Ltd · South Africa

Reg. 2004/020313/23 · 5 7th Street, Chartwell, Randburg, 2055
info@bicyclepower.co.za · 078 708 6908

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